Redtab Market – Return & Refund Policy

Effective Date: January 1st, 2026

Redtab Market is a B2B marketplace serving hotels, restaurants, cafés, and retail merchants. Our return and refund policy is designed to protect product quality, ensure supplier accountability, and prevent misuse of the return process.

By placing an order on Redtab Market, merchants agree to the terms below.

1. Return Eligibility

Returns or adjustments are only accepted if all of the following conditions are met:

Product delivered is damaged, spoiled, expired, contaminated, materially different, or less than billed weight/quantity.
Issue reported within 6 hours of delivery.
Product is unused or partially unused and in original condition.
Clear photo or video evidence is provided, when applicable.
Issue verified to have existed at the time of delivery.

Exceptions for operational realities:

If it was not possible to check items within 6 hours (e.g., merchant was busy), Redtab may accept returns next day for clear quality issues such as open napkin packets with bad smell or spoiled perishables.
If delivered weight/quantity is less than billed, Redtab will apologize and supply remaining quantity the next day.

Change of mind: Allowed only in non-emergency, non-perishable items and must be requested within 6 hours.

2. Perishable & Non-Returnable Categories

Fresh fruits and vegetables
Meat, poultry, and seafood
Dairy products
Frozen and chilled items
Items marked Non-Returnable on the product page

Responsibility transfers to the merchant after delivery unless a valid quality issue is proven.

3. Cut, Opened, or Partially Used Products

Returns or adjustments for such items (e.g., raw watermelon, bulk vegetables, meat cuts, dairy packs, napkin packets) are only considered if:

Quality issue is clearly visible in the remaining unused portion.
Issue reported within 6 hours, or next day if inspection was not possible immediately.
Photo/video evidence shows the cut/opened product, defective portion, and remaining quantity.
Issue is verified as pre-existing at delivery.

Fully consumed products or those with no unused portion are not eligible for return, refund, or credit.

Non-Eligible Cut/Open Scenarios

Product cut/opened before inspection.
Issue caused by improper storage, handling, or delayed use beyond operational limits.
Only consumed portion claimed defective.
Complaints about yield loss, preparation loss, or subjective quality expectations.

4. Return Request Process

Log in to the Redtab Merchant Dashboard.
Submit a return request within 6 hours (or next day for operational inspection exceptions).
Upload photo/video evidence, when applicable.
Provide a short description of the issue.

Redtab reviews valid requests within 24 hours.

Emergency Handling: Redtab will try to supply replacement products immediately, but due to traffic or supplier unavailability, replenishment may occur the next day.

5. Resolution Method

Replace product in next delivery cycle.
Partial or full credit adjustment to merchant account.
Cash Refunds: For cash orders, merchants may receive partial or full cash refunds depending on approved return.

Weight/quantity shortfalls will be supplied next day with an apology.

6. Payments, Installments & Financing

Returned items excluded from installment calculations only after approval.
Payment obligations continue until return is approved.
Unauthorized deductions or delayed reporting do not pause payments.
Repeated misuse may result in reduced credit limits, suspension of Pay Later access, or account review/termination.

7. Supplier Accountability

Approved returns caused by supplier issues are handled directly by Redtab. Merchants are not required to negotiate with suppliers.

8. Final Authority

Redtab reserves the right to:

Reject returns not meeting policy conditions.
Determine eligibility, evidence sufficiency, and resolution method.
Modify this policy at any time without notice.

All decisions regarding returns and refunds are final.